FAQ, Support and Forums

Feel free to choose one and we happy to help.

You should expect your server to be available 24hr after you have placed your order.

No, as long as anything you do on the server abides within the law, then you are free to use the server for any purpose.

The minimum term is one month, and you may cancel at any time.

No, we don’t charge any set up fees.

Our preferred payment option for Dedicated Server is by Paypal recurring method. We also accept MasterCard, Visa, Maestro (Switch), Solo, Visa Electron and Visa Delta via Paypal. We do not accept cheque, postal orders, standing orders or cash.

Yes, all prices are plus VAT at 20%

Yes. Invoices are available to view and print at any time in your Billing section in control panel.

All of our Dedicated Servers utilise genuine Dell, HP, SUN and IBM servers, unlike other companies using “homemade” servers using home computing motherboards in fabricated boxes.

All our dedicated servers come with a 99.99% uptime SLA. You can find out more on our Service Level Agreement page.

You have full root or administrator privileges to manage and access your server.

All our dedicated servers are based in our UK/EU Data Centres. Find out more on our Data Centre page.

No, Just a Operating System installed.

Your server comes with a 1GB connection to the Internet, It’s just like having your own leased line. You can transfer as much data as you like within your 1GB line. Don’t get this confused with your broadband at home or work; you don’t share your 1GB with anyone else. 1GB is a huge amount of bandwidth which can support a very busy website.

Yes we can set up SSL on your server for you including all configuration and installing the certificate.

It Will be £20 cost, click here to see all SSL range.

Yes, as you have root/administrator access you can install any software/certificates you like.

Yes, Windows Server Standard 2008 is available for an additional fee on any Windows dedicated server.

Yes, Microsoft SQL 2008 Standard Edition is available, the latest version of MS SQL is Microsoft SQL 2012 which is the default version installed. We can install this fully licensed at the following rate:

Microsoft SQL Server per month: £ 40

Microsoft SQL Server per year: £ 380

Yes, all our servers are set up with hardware level RAID mirroring. In the unlikely event of a disk failure, this means your server will continue to operate normally.

Yes, you can buy space in 1GB to 10000GB blocks. Our backup service makes the space available as a network drive on your server so you can copy files to the space manually or you can use your favourite backup program. 10GB of space costs £8 per month and 100GB costs £20 per month.

No, you can continue to use our name servers. Simply update your A Name and C Name records to point at your server. If you want to run your own authoritative server you are welcome to do so.

Your server included one IP address as standard and we set this up for you. If you need more IP addresses you can buy these for £5 each per Month.

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